Returns & Refunds

1. Standard return window

You may request a return for an eligible standard item within 30 days of delivery. The item must be unused, uninstalled, in its original condition, and returned with the original packaging and protective materials where reasonably possible.

Please contact us before sending anything back. Because many items are fragile, handcrafted, or oversized, returns sent without instructions may be delayed or refused.

2. Items not eligible for change-of-mind returns

• Personalized or made-to-specification items, if offered.
• Items that have been installed, used, altered, assembled, or damaged after delivery.
• Items returned without adequate protective packaging where return-transit damage was caused by the way the item was sent back.

3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or materially different from what you ordered, contact us within 30 days of delivery through our contact page. Please include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label.

If the issue is confirmed, we may offer replacement parts, a replacement item, repair guidance, return authorization, collection, or a refund depending on what is appropriate. For approved damaged, defective, or incorrect-item claims, we cover reasonable return shipping or collection costs where applicable.

4. Who pays return shipping

5. Refund timing

Once an approved return is received and inspected, refunds are typically issued to the original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund. Non-refundable shipping, customs, duties, assembly, or expedited-service charges are refunded only where required by law or where the return is due to our error.

6. Exchanges

We do not guarantee direct exchanges. The fastest option is usually to request a return for the original item and place a new order for the replacement item you want, unless we agree another solution in writing.

7. How to start a return

• Submit your request through our contact page within the relevant time limit.
• Include your order number, the item or items involved, the reason for the return, and photos if there is damage or a defect.
• Wait for instructions before sending the item back.
• Package the item securely and follow the approved return instructions exactly.

8. Consumer rights notice

Nothing in this policy limits any rights you may have under applicable consumer protection law. This includes statutory rights relating to faulty, misdescribed, or not-as-described goods under UK law, and any non-waivable rights that may apply under US state law or other local consumer protection laws.